FREQUENTLY ASKED QUESTIONS
The minimum order time for our AI Leather products is typically 7-10 business days, depending on the complexity of the order. For customized products, the time may vary. We strive to process and deliver orders as quickly as possible without compromising quality.
Once your order is placed, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or through the carrier’s tracking system. If you have any concerns about your order, our customer support team is available to assist you.
If you receive a damaged or defective product, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement or refund as per your preference. Please provide photos of the damaged item to expedite the process
Yes, we have a minimum order quantity for bulk purchases to ensure cost efficiency. The exact quantity depends on the specific product and customization requirements. Please contact our sales team for more details and to discuss your bulk order needs.
To initiate a return, visit our returns page and fill out the return request form within 30 days of receiving your product. Once your return is approved, we will provide you with a return shipping label. After we receive the returned item in its original condition, a refund or exchange will be processed promptly.
